Help Centre

Getting started

Welcome to City Explorer, a live streaming platform where explorers broadcast city tours and viewers tune in from anywhere in the world. You can watch streams, chat live, donate to streamers you love, and subscribe to your favourites for exclusive perks.

Download the mobile app to go live, or use the web app to watch and interact from any browser.

Watching streams

Browse live streams from the Explore page, or open the app to see the interactive globe of streamers currently live. Tap any stream to watch, chat, and follow the streamer.

Going live

Creator tools live in the mobile app. Open Go Live, grant camera and microphone access, set a title + category, and tap Start stream. First-time streamers are walked through provisioning an ingest stream key automatically.

Donations & subscriptions

All payments are processed through Stripe. 100% of every donation goes to the streamer (minus Stripe’s processing fee). City Explorer takes no cut on tips. Subscriptions renew monthly and can be cancelled any time from your Dashboard.

Still need help?

Email support@cityexplorer.liveand we’ll get back to you within one business day.